Privacy Policy
When you sign up to use Tap n Order, you place your trust in us with your information. This Privacy Policy is designed to help you understand what data we collect, how we use it, and how we handle your information responsibly.
Information We Collect Through Your Use of Our Services
To enable you to use our services, we collect data stored within your Tap n Order application, including but not limited to:
Account Information: Your name, email address, contact details, and business-related information.
Sales Data: Information required to generate sales reports and transactions.
Customer/Guest Information: Details provided by your customers, including names, contact information, and preferences (e.g., through the POS System, online orders, table bookings, or contact forms on the website).
Payment Details: Payment methods used and masked card information (e.g., last four digits) included on receipts.
Website Usage Data: When you use our services, we may collect technical information, including IP addresses, browser type, operating system, and device identifiers.
Information We Do Not Collect
We do not store complete credit or debit card information processed through Tap n Order POS or our website.
How We Use the Information We Collect
To resolve technical issues, improve our services, and conduct in-house testing.
Our employees access your data strictly on a “need-to-know” basis.
We may use aggregated, anonymised User Content (e.g., sales trends) for marketing or promotional purposes, ensuring personal identifiers like your business name are excluded.
We reserve the right to edit, modify, or remove User Content at our discretion.
We will not disclose personally identifiable information to third parties except to our employees, contractors, or affiliated organisations where necessary.
Your Information Choices
We may occasionally send service-related updates or promotional emails. You may opt out at any time via the “Unsubscribe” link in emails or through your account settings.
Information Storage & Management
Your data is stored, processed, and transmitted globally via third-party cloud providers (hosted in Australia) to deliver our services.
If you cancel or delete your account:
Basic details (e.g., email) will be retained for legal or administrative purposes.
Sales Data, Customer Information, and Payment Details will be permanently removed from our servers within 60 days of account closure.
To delete your account immediately, and for full data deletion, email info@tapnorder.online with your account details. We will action your request promptly.
Security Measures
We implement robust technical safeguards to protect your data against unauthorised access, alteration, or loss.
Monthly security audits are conducted to identify and address potential vulnerabilities.
Changes to This Policy
We may update this policy periodically. Revised versions will be posted on our website.
Continued use of Tap n Order after changes constitutes acceptance of the updated terms. If you disagree, you may close your account or discontinue using our services.
Last Updated: Feb 2025
For questions or requests regarding your data, contact us at info@tapnorder.online